Right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The period begins on the day you, or a third party named by you, take possession of the last item in the order.
How to withdraw: inform us of your decision by a clear statement (email or post) sent to the address in our imprint. Sending the notice before the deadline is sufficient.
Effects: we will reimburse all payments received from you, including basic delivery costs, within fourteen days of receiving your notice, using the same means of payment you used. We may withhold reimbursement until we receive the goods back.
Exception: the right of withdrawal does not apply to perishable goods, nor to sealed food items unsealed after delivery for reasons of health or hygiene.
Draft text — to be reviewed by a lawyer before launch.
Model withdrawal form (Muster-Widerrufsformular)
(Complete and return this form only if you wish to withdraw from the contract)
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
- Ordered on (*)/received on (*): ____________
- Name of consumer(s): ____________
- Address of consumer(s): ____________
- Signature of consumer(s) (only if this form is notified on paper): ____________
- Date: ____________
(*) Delete as appropriate.
Last updated: 2 September 2026